Misplaced your manual? We provide very prompt responses to customers within one business day. Our field service engineers are expediently dispatched across North America to fulfill your service request. To minimize instrument downtime, we stock virtually all parts for the systems in which we specialize.
If you get an error message that does not have an obvious resolution or is for an unknown reason, turn the instrument off, wait 5 seconds, then turn it back on. Restart the SoftMax Pro program or the computer which is running it. Sometimes that will clear the issue. If the system will not power on, it could be due to a blown fuse. The fuse box is located just to the left of the power switch and power cable socket on the rear of the instrument.
Switch the unit off, unplug all cables, open the fuse box, and remove and inspect the fuses. Even if only one fuse needs to be replaced, it is recommended that you replace both. They can be replaced with slow blow, 4-amp, time-delay fuses, which can be purchased from most hardware or electronics stores. The instruments generally include a replacement set, so if this is the first time you have blown a fuse, hopefully you still have the replacements on hand.
If liquid spills in the drawer area, it will drain underneath the instrument. Wipe up any spills immediately. If you are using the on-board incubation but are not achieving the desired temperature, ensure you turn on the incubator with enough time for it to get to temperature up to 60 minutes may be required. If you turn off the incubation then turn it back on, allow at least 10 minutes for it to stabilize. If the drawer will not open via software command nor the drawer button, turn the instrument off, wait 5 seconds, turn it back on, then try again.
If it still does not open, you will need to open the drawer manually. There is a groove in the upper left side wall of the door, from which you can open the door. Open it, then pull the microplate drawer out of the instrument using your finger.
If it feels stuck and will not move, do not force it. The manual drawer opening procedure is a temporary solution to allow you to retrieve your microplate; it is not for everyday use. Call for service if the problem persists. If the computer is failing to communicate with the instrument, ensure all cables are connected properly, then restart both the instrument and the computer. Essentially all error codes in the s main board failure or firmware error , s hardware error , s motion error , and s memory error cannot be resolved by the user.
If you see one of these error codes, call for service. Errors in the s are mostly command errors, where the reader cannot recognize or process a command being sent from the computer. Most of these can be solved by the user and are as follows:. Error Command not found. The reader did not recognize the string as a command. Error Invalid argument. The command argument was not recognized. Error Too many arguments. Essentially, the computer is trying to tell the reader to do too many things at once.
Error Not enough arguments. You are missing something to have a complete command. Error There are too many characters in the input line. Error There are too many data sets in the buffer, which has run out of space. Ensure the computer is connected and SoftMax Pro is running so the reader can transfer data out of the buffer as it runs.
Optimized Sensitivity. Guaranteed Sensitivity. General Photometric Performance. Plate Formats. Light Source. Read Time. Shaker Time. Temperature Control.
Temperature Uniformity. Temperature Accuracy. General Specifications. Dimensions H x W x D. Computer Specifications. HP EliteBook Laptop. Our technicians decontaminate and clean equipment upon arrival at our facility and upon your purchase to create a neutral environment for your labs use. Preliminary testing is then conducted on our equipment to identify potential defects. Any parts known to fail or malfunction on the piece of equipment are removed and replaced to insure the extended lifetime of your equipment.
Any necessary preventative maintenance is performed alongside repairs, so your purchase will be ready to go as soon as it arrives. All of the electronics and boards are tested for proper function and response by our industry trained technicians. Any electronic deficiencies detected are immediately repaired. Final testing cycles ensure your equipment performs fully at manufacturer specifications, guaranteeing you receive a properly working product ready for use. Once we finish our rigorous testing and decontamination procedures, your order will be packaged to best protect it during shipment and will include delivery insurance.
Every product we offer undergoes a rigorous inspection process to verify that all manufacturer specifications are met. All of the electronics and boards are tested for proper function, and any necessary preventative maintenance is performed alongside repairs by our industry trained technicians. Our primary goal is to offer products that are as close to new as possible at an affordable price.
Our technicians decontaminate and clean all equipment upon arrival and upon purchase to create a neutral environment for lab use. Any parts known to fail or malfunction from excessive use are removed and replaced to insure the extended lifetime of your equipment.
All electronics and boards are tested for proper function and response by our industry trained technicians. Final testing cycles ensure your instrument performs fully at manufacturer specifications, guaranteeing you receive a properly working product ready for use.
Equipment Categories. Request a Formal Quote. Marshall Scientific's Refurbishment Protocol Our technicians decontaminate and clean equipment upon arrival at our facility and upon your purchase to create a neutral environment for your labs use.
All Underperforming Electronic Components Replaced. Why Buy From Marshall Scientific? Most Pieces Ship within 2 to 5 Business Days. All Products Come with a Standard Warranty. Trained Customer and Technical Support.
Industry Leading Overall Customer Satisfaction. Marshall Scientific's Recertification Protocol X Our technicians decontaminate and clean all equipment upon arrival and upon purchase to create a neutral environment for lab use.
Stanford University. We love shopping at Marshall Scientific! Great products, prices, and performance. Marshall Scientific provides 'tried and true' equipment at a fraction of original purchase price. I always shop here first! Easy to find what you need with clear specs, website ordering was simple, equipment arrived quickly, very well packaged and working as expected!
I couldn't ask for more, I'll definitely use them again! University of Maryland. They do a very high quality job worth every penny they charge. Customer service is fantastic, they can always be reached by phone or email, and the staff are very knowledgeable and ready to help.
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